Customer Service
IN STORE SERVICES:
*CHECK CASHING up to $25.00 with no purchase necessary
*COPYING – letter size copies for $.09 each
*FAXING - $2.00 first page and $1.00 each additional
page; $4.00 international
*UPS SHIPPING POINT – current UPS charge +$2.00
handling ($4.50 for residential addresses)
*SPECIAL ORDERS – We will gladly order any books or
supplies not in stock with full payment, with focus on expediency.
*PAYMENT Types Accepted: Visa, Master Card, Discover,
American Express, SU Pirate
Buc$ Card, personal checks or cash.
TEXTBOOK REFUND/RETURN POLICY - NO REFUND WITHOUT A RECEIPT!
Cash/Credit Card refunds are only granted on textbook purchases with these limitations:
Fall & Spring Semesters:
*Full textbook refunds are granted with receipt only
during the First Three Days of the Fall & Spring semesters or within the first
three days after purchase, whichever comes first.
*During the Second Week of class, a drop slip + receipt
will be required for a full refund.
*No refund will be granted after the second week of classes!
*No refunds on course packets, UST books, or special orders!
Summer Semesters:
*Full refunds are granted in the first 2 days of summer
terms only with drop slip +receipt.
To receive a refund, you must return your texts to
the campus store in the same condition as purchased, i.e. shrink wrap
intact, no writing/highlighting in new books, etc.
Note: “In store credit” may be issued instead of a
refund, if a student does not meet all refund criteria (manager’s
discretion)
ORDERING OPTIONS: Online, Phone (512-863-1344), Fax
(512-863-6822), Mail (SU Bookstore, SU Station,
ONLINE ORDERS: Submit your order securely via this
website. Visit us again after you have placed your order to easily track your
shipment and view order history. You can even choose to pick up your order
in the store, at no additional cost!
SHIPPING POLICIES:
Southwestern University Bookstore is proud to offer you the most
competitive shipping rates. All of our shipments are professionally packed
to ensure the safety of your items in route, leaving the store within 24-48
hours. On average, UPS ground orders should be received within a week. Your
shipping options and fees are made apparent to you in the online ordering
process. Our shipping choices include USPS, (ground & 3 day); UPS (ground, 2 day, next day); Fed Ex
(ground, 2 day).
ONLINE ORDER RETURNS:
1. Request our store manager’s permission to return
product by email using the “Support Contact Form” below, citing reason for
return and the action you want taken. Remember, SU Bookstore general
merchandise is returnable within 14 days.
2. After receiving return permission, repackage your
item(s) in the original or appropriate packaging, using packing material
around your item to avoid damage.
All items must be returned in original condition. If the return is
due to our error, shipping charges will be refunded.
3. Packing list and receipt must be included with each
return. Returns missing this information can not be credited.
4. Select a carrier that offers you the option to
insure and track your package. Record your tracking number until the
transaction has been finalized.
5. Ship your return to: Returns Department
Southwestern University Bookstore
ONLINE ORDER REFUNDS:
Returns to Southwestern University Bookstore will be
refunded to the original credit card or account used for payment unless a
different payment option was selected. A refund will be posted to your
credit card or account once your return is received and processed. Return
processing times vary, and may take up to 30 days from the day the return is
received for a credit to be transmitted to your credit card or account. It
normally takes 2-10 business days for financial institutions to process the
transmitted credit request.
Contact Support
Contact us anytime with questions or concerns via email at: bookstore@southwestern.edu. You can also contact our customer service department at:
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